CNB WILL BE UNDERGOING CHANGES IN OCTOBER OF 2020. YOU WILL SEE CHANGES TO YOUR ONLINE BANKING, BILL PAYMENT, AND MOBILE BANKING PLATFORMS. READ THE FREQUENTLY ASKED QUESTIONS BELOW FOR ADDITIONAL INFORMATION.
QUESTION: WILL ONLINE BANKING AND MOBILE BANKING BE AVAILALBE ON OCT. 23-25?
Answer: Online banking will not be available after 4PM on October 22nd. Online baking will become available again on Monday, October 26, 2020. For additional details, see this complete online banking information sheet
QUESTION: WILL MY DEBIT CARD CONTINUE TO WORK?
Answer: Yes! There will be no changes to your already issued CNB debit card.
QUESTION: WILL MY ONLINE BANKING CHANGE?
Answer: Your online banking username will NOT change. You will be required to reset your password on the updated online banking platform on October 26th 2020.
QUESTION: WILL MY MOBILE BANKING CHANGE?
Answer: Yes, your CNB mobile application will require an update on October 26th.
QUESTION: WHAT NEW FEATURES WILL BE AVAILABLE IN THE NEW CNB MOBILE APP?
Answer: The following features will be available in the updated CNB mobile app
- Card Control (turn your debit card on and off from your mobile app)
- Credit Report Monitoring. Keep track of your credit score from the convenience of your CNB app
- Mobile Deposit
- Bill Pay
- Account Inquiry
- Account to Account Transfers
QUESTION: WIL MY BILL PAY PAYEES TRANSFER TO THE UPDATED SYSTEM?
Answer: Yes, all established bill pay payees will transfer over without any action on your part.
QUESTION: WILL MY STATEMENTS CHANGE?
Answer: You will receive your October 2020 statement early. We will begin processing statements for the month of October on the 23rd. Your November statement will be processed as normal at the end of the month.Statements may look different, but you can still expect to receive your statements, delivered by your preferred method (mail or e-statement) at the expected time each month starting November 2020.
QUESTION: WILL THERE BE CHANGES TO THE CNB TELEPHONE BANKING SYSTEM?
Answer: No, you will continue to use the same phone number, 888-231-4262, to access your account by phone. You may be asked to re-enter information to verify your identity the first time you call.
QUESTION: WILL CNB ATMS BE ACCESSIBLE OVER THE WEEKEND OF OCT. 24-25TH?
Answer: CNB will have limited ATM availability this weekend. The ATMs located outside of the Castroville and Lytle branches along with the ATM on HWY 90 near Family Dollar in Hondo will all be open this weekend.
QUESTION: WILL CNB BREEZE BANKING® DRIVE THRU SERVICE BE AVAILABLE OCT. 23RD-25TH?
Answer: All CNB Breeze Banking® Drive Thru services will close early at 5PM on Friday, October 23rd. They will remain closed over the weekend and will reopen on Monday, October 26th.
QUESTION: WILL I BE CHARGED ATM TRANSACTION FEES IF I USE MY CNB DEBIT CARD AT ANOTHER ATM THE WEEKEND OF OCT. 24TH-25TH?
Answer: If you are unable to access your account via one of the available CNB ATMs on Oct 24th – 25th and are charged a fee to use a foreign ATM, please reach out to your local CNB branch and we will refund this foreign transaction fee. ** This fee refund ONLY applies to transactions conducted on October 24th and 25th 2020.
QUESTION: WILL THERE BE ANY ONLINE BANKING DOWNTIME?
Answer: Yes. CNB’s online banking to include bill pay and mobile banking services will be unavailable starting at 4PM on October 23rd. All online services will return on Monday, October 26th.
WILL THERE BE CHANGES TO THE CNB $MART APP?
Answer: Yes, the CNB $MART App® will be changing. If you are an active user, CNB recommends that you download your most recent CNB $MART App® transaction data for your records. This can be done from the transactions page. Contact your local CNB office if you need assistance with this.