2020 Updates and Changes

Answer: CNB expects the service interruption for Quicken/QuickBooks downloads to be restored on or about November 18th. At this time, customers will have access to download all bank transactions to their preferred Quicken or QuickBooks software. All previously downloaded transactions will be retained and the download will pick up transactions that have occurred since your last download. If you are using Quicken/QuickBooks Express Web Connect your connection will be restored on or about November 30th. We appreciate your patience as we work to restore service for our customers.

QuickBooks Desktop Conversion Instructions

QuickBooks Online Conversion Instructions

Quicken Conversion Instructions

Answer: No. Bill pay doesn’t give the customer a choice in how their payment is delivered. Payments can be delivered via electronic transfer or by paper check. When setting up a bill pay item, pay special attention to the delivery date options. The first date available in your selection field is the first date that the payment is guaranteed to be onsite with your biller.

Answer: Online banking will not be available after 4PM on October 22nd. Online banking will become available again on Monday, October 26, 2020. For additional details, see this complete online banking information sheet

Answer: At this time we plan to keep this service available to customers. However, you may be asked to update your QuickBooks/Quicken software to the latest version.

Answer: Yes! There will be no changes to your already issued CNB debit card.

Answer: Yes! You will be required to login to online banking before you can launch the new CNB mobile application. From the online banking platform you will be prompted to launch the new mobile app.

Answer: Your online banking username will NOT change. You will be required to reset your password on the updated online banking platform on October 26^th 2020. Additional Information

Answer: Yes, your CNB mobile application will require you to uninstall your old CNB app and download the new app on October 26th. Once you login to your online banking for the first time you will be prompted to update the mobile app.

Answer: Yes, debit card customers will receive an enrollment text message from our Fraud Center on November 2, 2020. CNB’s fraud center will contact you via text if we believe there are charges on your debit card that do not fit your normal spending pattern, or if we believe them to be suspect for any other reason.

Answer: The following features will be available in the updated CNB mobile app

• Card Control (turn your debit card on and off from your mobile app)
• Credit Report Monitoring. Keep track of your credit score from the convenience of your CNB app
• Mobile Deposit
• Bill Pay
• Account Inquiry
• Account to Account Transfers

Answer: Yes, the majority of all established bill pay payees will transfer over without any action on your part. We do suggest downloading all bill pay history including payee information prior to October 22 for your own piece of mind.

Answer: You will receive your October 2020 statement early. We will begin processing statements for the month of October on the 23rd. Your November statement will be processed as normal at the end of the month.Statements may look different, but you can still expect to receive your statements, delivered by your preferred method (mail or e-statement) at the expected time each month starting November 2020.

Answer: No, you will continue to use the same phone number, 888-231-4262, to access your account by phone. You may be asked to re-enter information to verify your identity the first time you call.

Answer: CNB will have limited ATM availability this weekend. The ATMs located outside of the Castroville and Lytle branches along with the ATM on HWY 90 near Family Dollar in Hondo and CNB ATM located in Devine will all be open this weekend.

Answer: All CNB Breeze Banking® Drive Thru services will close early at 5PM on Friday, October 23^rd. They will remain closed over the weekend and will reopen on Monday, October 26^th.

Answer: If you are unable to access your account via one of the available CNB ATMs on Oct 24^th – 25^th and are charged a fee to use a foreign ATM, please reach out to your local CNB branch and we will refund this foreign transaction fee. ** This fee refund ONLY applies to transactions conducted on October 24^th and 25^th 2020.

Answer: Yes. CNB’s online banking to include bill pay and mobile banking services will be unavailable starting at 4PM on October 22nd. Services will only be available in “inquiry” mode over the weekend. All online services will return on Monday, October 26th. Additional Information

Answer: Yes, the CNB $MART App® will be changing. If you are an active user, CNB recommends that you download your most recent CNB $MART App® transaction data for your records. This can be done from the transactions page. Contact your local CNB office if you need assistance with this. The new version of CNB $Mart will be listed under the “Budgets” tool within the new online banking platform.