2020 Updates and Changes

Answer: Online banking will not be available after 4PM on October 22nd. Online baking will become available again on Monday, October 26, 2020. For additional details, see this complete online banking information sheet

Answer: Yes! There will be no changes to your already issued CNB debit card.

Answer: Your online banking username will NOT change. You will be required to reset your password on the updated online banking platform on October 26^th 2020.

Answer: Yes, your CNB mobile application will require an update on October 26^th.

Answer: The following features will be available in the updated CNB mobile app

• Card Control (turn your debit card on and off from your mobile app)
• Credit Report Monitoring. Keep track of your credit score from the convenience of your CNB app
• Mobile Deposit
• Bill Pay
• Account Inquiry
• Account to Account Transfers

Answer: Yes, all established bill pay payees will transfer over without any action on your part.

Answer: You will receive your October 2020 statement early. We will begin processing statements for the month of October on the 23rd. Your November statement will be processed as normal at the end of the month.Statements may look different, but you can still expect to receive your statements, delivered by your preferred method (mail or e-statement) at the expected time each month starting November 2020.

Answer: No, you will continue to use the same phone number, 888-231-4262, to access your account by phone. You may be asked to re-enter information to verify your identity the first time you call.

Answer: CNB will have limited ATM availability this weekend. The ATMs located outside of the Castroville and Lytle branches along with the ATM on HWY 90 near Family Dollar in Hondo will all be open this weekend.

Answer: All CNB Breeze Banking® Drive Thru services will close early at 5PM on Friday, October 23^rd. They will remain closed over the weekend and will reopen on Monday, October 26^th.

Answer: If you are unable to access your account via one of the available CNB ATMs on Oct 24^th – 25^th and are charged a fee to use a foreign ATM, please reach out to your local CNB branch and we will refund this foreign transaction fee. ** This fee refund ONLY applies to transactions conducted on October 24^th and 25^th 2020.

Answer: Yes. CNB’s online banking to include bill pay and mobile banking services will be unavailable starting at 4PM on October 23rd. All online services will return on Monday, October 26th.

Answer: Yes, the CNB $MART App® will be changing. If you are an active user, CNB recommends that you download your most recent CNB $MART App® transaction data for your records. This can be done from the transactions page. Contact your local CNB office if you need assistance with this.